Regardless of what type of question you are asked, you will find it easier
to respond effectively if you keep in mind some basic question answering
strategies:
You can never predict every question that you will encounter, so
approach the interview with an inventory of important points. Make
a list of the points about yourself that you want the interviewer to
know. For example, if you were to apply for a job as a Sales
Representative, you might want to list the products you have sold before,
types of customers (by industry, age, etc.), languages spoken, personal
experience in that industry and related knowledge (perhaps from your
academic program).
Consider each question an opportunity to provide some of this
information.
Don't assume anything. You will be evaluated on your answers, not
your resume. Therefore, ensure you incorporate the relevant
information from your resume in your answers.
Pause a couple of seconds before you respond to each question, even if
you know exactly what you want to say. Take this time to quickly plan
your answer, this helps to avoid misunderstandings and produces much more
concise answers.
If you don't understand a question, ask for clarification. This is
expected and is preferable to providing an unsuitable answer.
If you need time to collect your thoughts - take it. When people are
nervous they tend either to "draw a blank" or to babble. It is better to
think for a few moments and make sure that your answer is doing you
justice and that there is a point to what you are saying.
Always expand. Never answer a question with a "yes" or
"no."
The interview is an opportunity for you to sell yourself. Don't be
afraid to 'blow your own horn.' As long as you can back up what you are
saying with examples which demonstrate that what you are saying is true,
you are not bragging. Third party observations can also be mentioned. For
example, "My last employer told me that I was promoted because of how
I handled conflicts with clients."
Be very positive. Don't complain about anything - from your former
employer to the weather - and don't apologize for experience that you
don't have. Just sell what you do have and let the employer decide
if you have what he/she is looking for. Also, avoid negative words. For
example, you would not say "I have a little experience...,"
you would say "I have experience......"
Don't be afraid to repeat important points. In fact, it is a good idea
to do this.
